FAQ
FRAMING GUIDANCE
How do I ensure my frame is the correct size?
When ordering a bespoke frame online -
Simply enter the exact measurements of the piece you are framing. We will then reduce your entered size by 6mm to ensure a sufficient overlap for a perfect fit.
Recommended double check...
To fully check your measurements you will need a long ruler or tape measure.
Place your ruler or tape measure over your Artwork/Photograph. Take away 6mm from the measurements that you have entered, now make sure that the measurement is 6mm smaller and therefore slightly overlaps your Artwork/Photograph.
If it does, WELL DONE!
How wide should my mount be?
In our experience, a 70mm mount tends to be suitable for a wide range of compositions, sizes, colours, subjects, and moods.
Ultimately, each piece should be judged based on its own merits but opting larger gives a premium look to any piece.
Why do you reccomend a wide mount?
A wider mount around a piece, suggests a higher quality product to the viewer.
QUALITY
Are all your frames crafted in your workshop?
Yes! We can guarantee that your frame will be made with the hands of our expert framers.
We select, quality check, cut and pin your frame to order all within the walls of our workshop.
What are your mountboard specifications?
Across all products, we use acid-free, conservation grade mountboard.
Quality, 1400 micron thickness.
Whitecore mountboard to ensure no discolouring over time.
DELIVERY QUESTIONS
How long does delivery take?
We aim to get your order dispatched within 5 working days (Mon-Fri). Delivery usually takes place within three working days after dispatch.
My order hasn't arrived. What should i do?
All orders are sent using tracked delivery, so the first thing we’d ask is that you please check the tracking details included in your dispatch confirmation email.
Ordinarily, delivery should take place within five working days after dispatch but delays do occasionally happen. We’d kindly ask that you allow 10 days to pass before contacting us.
After this time, we’ll gladly investigate and help to resolve the issue.